Terms of Use

These Terms of Use (the “Terms”) govern access to and use of PsyLattice, including its websites, applications, workspaces, study links, assessments, monitoring tools, research tools, clinician features, Luna AI features and related services (collectively, the “Services”).

By creating an account, purchasing a subscription or study, accessing a study as a participant, or otherwise using the Services, you agree to these Terms. If you do not agree, you should not use the Services.

“PsyLattice”, “we”, “us” and “our” refer to the operator of the PsyLattice platform. The final production version of these Terms will identify the legal entity operating PsyLattice, its registered address and formal contact details.

PsyLattice is a psychological measurement and support platform with separate experiences for individuals, researchers, clinicians and study participants.

• PsyLattice Self supports structured self-assessment, repeated monitoring, self-regulation, progress review and Luna AI guidance.
• PsyLattice Research supports study design, questionnaires, ambulatory assessment, participant collection, study monitoring and research-data export.
• PsyLattice Clinical supports authorised clinician-client workflows, including assigned assessments, monitoring and selected information sharing.
• Study participation allows invited participants to complete research procedures through a study link without purchasing a PsyLattice subscription.

PsyLattice does not independently diagnose mental-health or medical conditions, prescribe medication, provide emergency services or replace assessment, diagnosis, treatment or clinical judgment by an appropriately qualified professional.

Scores, summaries, trends, AI-generated information and other outputs may support reflection or professional discussion, but they must not be treated as a definitive diagnosis or as the sole basis for high-stakes medical or mental-health decisions.

PsyLattice is not continuously monitored by emergency personnel. You must not rely on the platform, Luna, alerts, questionnaires, monitoring features or clinician dashboards to detect or respond to an emergency in real time. If you believe that you or another person is in immediate danger, use the emergency services available in your location.

Unless PsyLattice expressly provides a dedicated minor-specific workflow, Self, Researcher and Clinician accounts are intended for adults who are legally capable of entering into these Terms.

Research involving minors, or clinical use involving minors, may only be conducted where PsyLattice expressly supports the required workflow and the responsible researcher or clinician has obtained all legally and ethically required permissions, consent or authorisation from a parent, guardian or other authorised person.

You must provide accurate information when creating or updating an account. You are responsible for maintaining the confidentiality of your login credentials and for activity that occurs through your account, except where applicable law provides otherwise.

You must not share professional accounts with another person, impersonate another user, create accounts using false identity or credentials, or attempt to access a workspace or information for which you do not have permission.

Please notify PsyLattice promptly if you believe your account or access credentials have been compromised.

Researcher and clinician access may require identity, institutional, educational, professional or licence verification. Verification does not constitute an endorsement by PsyLattice of the individual’s competence, research quality or professional services.

False, expired, misleading or unverifiable professional information may result in restricted access, suspension or removal of professional features.

PsyLattice Self is a paid subscription unless a free trial, sponsored licence or other offer is expressly displayed. Current prices are shown on the Pricing page and at checkout before you purchase.

At the current intended launch pricing, Self is planned at ₹59 per month or ₹590 per year in India and €4.99 per month or €49.90 per year in Europe. Prices may be revised before or after launch. The price shown to you at checkout is the price that applies to that purchase.

If your subscription is recurring, it renews automatically for the billing period shown at checkout until cancelled. You can cancel future renewal through the account or billing controls made available by PsyLattice. Cancellation normally takes effect at the end of the current paid period unless applicable law or a specific offer provides otherwise.

The intended basic PsyLattice Clinician account is free. A clinician may invite clients, assign supported assessments or monitoring and review information that a client has authorised for sharing.

A clinician’s client may need an active PsyLattice Self subscription to access client-facing paid features. A clinician or clinic may also be offered the option to purchase or sponsor access for a client.

PsyLattice may introduce optional paid professional, organisational or institutional features in the future. A free account will not be converted into a paid subscription without a clear purchase or billing authorisation.

The intended basic Researcher account is free. Researchers may use supported tools to prepare, configure, preview and test studies without paying a recurring researcher subscription.

A study fee is required when a researcher activates a study for real participant data collection, unless PsyLattice expressly provides a free or sponsored study allocation.

The intended launch structure provides two standard live-study tiers. The exact price displayed at checkout controls.

• Standard Study: currently planned at ₹49 in India or €3.99 in Europe for one live study with up to 500 participants.
• Large Study: currently planned at ₹99 in India or €7.99 in Europe for one live study with up to 1,000 participants.
• More than 1,000 participants: requires a larger-study or institutional arrangement if offered by PsyLattice.

Test and preview sessions do not count toward a live participant allocation. Unless otherwise stated in the study setup, a unique participant who starts a live study may count toward the study’s participant limit even if that participant does not complete the entire study.

When the purchased participant limit is reached, PsyLattice may prevent additional participants from starting the study until an eligible upgrade or larger-study arrangement is purchased.

A person invited to participate in a PsyLattice research study does not need to purchase PsyLattice Self or pay a participation fee to complete that study.

Participation in a research study is separate from purchasing or using PsyLattice Self. Researchers must not represent a paid PsyLattice subscription as a condition of research participation unless the study design lawfully requires a separately supplied service and this has been clearly disclosed and approved where required.

A study becomes live when it is activated for genuine participant recruitment or data collection rather than preview or internal testing. A paid study activation applies to that study project and its purchased participant limit.

Researchers should finalise material study content before recruitment. If a researcher changes measures, consent text, scoring, procedures or other material study elements after launch, the researcher is responsible for determining whether a new protocol version, renewed consent, amended ethics approval or separate study is required.

Artificially duplicating or splitting a single research project for the primary purpose of avoiding a participant limit or applicable study fee is not permitted.

PsyLattice provides research infrastructure; it does not assume the researcher’s ethical, scientific, institutional or legal responsibilities. Researchers are responsible for their study design and use of the platform, including where applicable:

• obtaining ethics or institutional approval;
• providing accurate participant information;
• obtaining valid informed consent;
• using an appropriate legal basis for processing data;
• protecting vulnerable participants;
• responding appropriately to study-related risk;
• maintaining required study documentation;
• complying with research, privacy and professional rules;
• obtaining licences or permissions for questionnaires, copyrighted instruments and other study material; and
• checking exported data, scoring and analysis before relying on them in research conclusions or publications.

The availability of a questionnaire, reference, link, scoring description or other resource in PsyLattice does not automatically mean that the instrument is free of copyright, licensing, attribution, translation, commercial-use or redistribution restrictions.

Researchers and professionals remain responsible for confirming that their intended use is permitted. PsyLattice may restrict, remove or change access to instrument content when required by a rights holder, licence condition or legal requirement.

Clinicians remain responsible for their own professional judgment, competence, record-keeping, informed consent, duty of care, licensing and compliance with the laws and professional standards that apply to their practice.

PsyLattice must not be used as a substitute for clinical assessment where direct professional evaluation is required. A clinician should independently review information before relying on a score, trend, AI-generated summary, automated flag or other platform output.

Unless expressly stated otherwise, PsyLattice is not intended to function as a complete electronic health record, emergency monitoring system or substitute for the clinician’s required clinical records.

A clinician invitation does not by itself give the clinician unrestricted access to a client’s PsyLattice account. Client information is shared according to the permissions and features presented in the platform.

Where supported, clients may authorise or withdraw sharing of categories such as assessment results, monitoring summaries, assigned activities or progress information. Some information may need to remain available where retention is required by law, research integrity or another valid obligation.

Private areas such as personal reflections or Luna conversations are not to be treated as automatically shared with a clinician unless the product clearly indicates that sharing is enabled and the user has authorised it.

Luna is an AI-assisted feature intended to help users navigate PsyLattice, reflect on information and understand available self-assessment or platform features. Luna is not a doctor, psychologist, psychotherapist, emergency responder or substitute for professional care.

AI systems can misunderstand context, generate inaccurate or incomplete information and produce outputs that should not be relied on without appropriate judgment. Users should verify important information independently, particularly where health, safety, research or professional decisions are involved.

Luna access may be subject to daily, monthly, technical or fair-use limits. The allowance displayed in the applicable plan or product interface applies. Unused usage allowances do not have monetary value unless expressly stated otherwise.

Data handling associated with Luna, including use of external AI service providers where applicable, will be described in the PsyLattice Privacy Policy and related notices.

Questionnaire scores and interpretations may depend on the instrument, version, scoring method, response completeness, population, administration conditions and licensing or manual requirements. A displayed score does not necessarily have a clinical meaning.

PsyLattice may provide score ranges, summaries or contextual information where supported, but users and professionals remain responsible for determining whether an instrument is appropriate for their purpose and whether qualified interpretation is required.

Where PsyLattice offers wearable or third-party integrations, availability may depend on the external provider, device, permissions and region. Wearable and consumer-device data may be incomplete, delayed or inaccurate and should not be treated as a medical-grade measurement unless expressly stated.

Third-party services may have their own terms, privacy policies, fees and availability conditions. PsyLattice is not responsible for third-party services outside its reasonable control.

Prices, billing period, currency and any applicable taxes or charges will be shown before purchase. Where applicable law requires taxes to be included in the displayed total, the checkout will present the total payable accordingly.

Payments may be processed by third-party payment providers. You authorise the applicable payment provider to charge the payment method you select for purchases and recurring renewals that you approve.

If payment fails, access to paid features may be restricted after any applicable retry or grace period. Free researcher, clinician or participant access is not automatically converted into paid access merely because a payment method is stored elsewhere on the platform.

You may cancel future renewal of a recurring Self subscription through the billing controls made available by PsyLattice. Except where applicable law, a specific offer or a refund policy states otherwise, cancellation does not normally create a prorated refund for an already-started paid billing period.

A one-time research study fee is intended to pay for activation of a live data-collection allocation. Once the study has been activated for real data collection or participant data have been collected, the study fee is generally non-refundable except where required by law, where PsyLattice has made a billing error or where an expressly stated refund policy applies.

Nothing in these Terms removes mandatory consumer rights. Where your jurisdiction provides a statutory withdrawal, cancellation, refund or conformity right that cannot lawfully be excluded, that right continues to apply. Region-specific checkout notices may provide additional instructions.

PsyLattice may process sensitive psychological, health-related, research and professional information. How personal data are collected, used, disclosed, retained and protected is described in the PsyLattice Privacy Policy and Data Policy.

These Terms do not replace any consent notice, research participant information sheet, clinician-client privacy notice, data-processing agreement or other privacy documentation that may apply to a particular use of PsyLattice.

Where a researcher, clinician, clinic, university or other organisation uses PsyLattice, the legal roles and responsibilities of PsyLattice and that organisation in relation to personal data may vary according to the workflow and applicable law. Relevant contractual or data-processing documentation may therefore apply in addition to these Terms.

Please review the Privacy Policy and Data Policy.

Agreeing to these Terms does not automatically constitute consent to every form of personal-data processing, research participation, clinician sharing, optional integration or AI use.

Where separate consent or authorisation is required, PsyLattice or the responsible researcher, clinician or organisation must obtain it through the appropriate workflow. Users may be able to withdraw optional permissions where supported, subject to lawful retention requirements and processing already carried out on a valid basis.

Data may be retained for different periods depending on the workspace, account status, study requirements, professional obligations, user choices, contractual arrangements and applicable law. Detailed retention rules will be described in the Privacy Policy and Data Policy.

Researchers should regularly export and securely retain research data needed for their own records rather than treating PsyLattice as the sole permanent archive for a study.

Account deletion or study closure may not immediately remove all information from backups, audit records, legally required records or datasets that must be retained for research integrity or other lawful purposes.

PsyLattice is intended to use reasonable technical and organisational safeguards appropriate to the nature of the Services. No online service can guarantee absolute security.

You must not attempt to bypass authentication, access controls, rate limits, study restrictions or other security measures. Unauthorised vulnerability testing, exploitation, credential theft, malware distribution or interference with the Services is prohibited.

You must not use PsyLattice to:

• break applicable law or another person’s rights;
• harass, exploit, threaten or deceive another person;
• impersonate a clinician, researcher or other professional;
• conduct research without approvals or consent where they are required;
• upload or distribute questionnaires, manuals, scoring keys or other material without the necessary rights;
• use PsyLattice to make unlawful discriminatory or solely automated high-stakes decisions about individuals;
• collect data that are unnecessary for the stated research or professional purpose;
• send spam, malicious code or abusive automated traffic;
• scrape, copy or systematically extract platform content except through authorised export or API functionality;
• reverse engineer or interfere with the Services except where a right to do so cannot lawfully be restricted; or
• use the Services in a way that creates unreasonable security, safety, infrastructure or legal risk.

You retain rights you already hold in lawful content you submit to PsyLattice, such as study descriptions, custom questionnaire content, notes or other materials. You are responsible for ensuring that you have the rights and permissions needed to submit that content.

You grant PsyLattice the limited rights necessary to host, process, reproduce, transmit and technically modify submitted content for the purpose of operating, securing and providing the Services, subject to the Privacy Policy and applicable law.

The PsyLattice software, design, branding, interfaces, original documentation and other platform materials are owned by or licensed to PsyLattice, except for third-party materials and user content.

These Terms provide a limited, revocable, non-exclusive, non-transferable right to use the Services for their intended purpose. They do not transfer ownership of PsyLattice intellectual property to the user.

PsyLattice may add, change, improve, restrict or discontinue features where reasonably necessary for security, legal, technical, product or operational reasons. Maintenance, third-party outages and other events may temporarily interrupt access.

Where a material change affects a paid entitlement, PsyLattice will provide notice where reasonably possible and where required by law. We will not impose a new recurring charge without the billing authorisation required for that charge.

Features identified as beta, preview, experimental or pre-release may be incomplete, change without notice or contain errors. They should not be relied on for critical clinical, research or operational decisions unless PsyLattice expressly states that the feature is production-ready for that purpose.

PsyLattice may restrict, suspend or terminate access where there is a material or repeated breach of these Terms, fraud, non-payment, misuse of professional credentials, security risk, unlawful activity, harm to other users or a legal requirement to do so.

Where appropriate and legally permitted, PsyLattice may provide notice or an opportunity to correct a problem before termination. Immediate restriction may be necessary for serious security, safety, fraud or legal risks.

Users may stop using PsyLattice at any time. Ending an account does not automatically cancel obligations or charges that arose before termination, and data handling after termination remains subject to the Privacy Policy, Data Policy and applicable law.

To the fullest extent permitted by law, PsyLattice does not guarantee that the Services will be uninterrupted, error-free or suitable for every clinical, personal or research purpose.

Researchers, clinicians and users remain responsible for reviewing outputs, maintaining appropriate independent records and using professional or scientific judgment where required.

Nothing in these Terms excludes warranties, guarantees or other rights that cannot lawfully be excluded.

To the fullest extent permitted by applicable law, PsyLattice’s liability for losses arising from the Services may be limited in the final production Terms. Any limitation will not apply where liability cannot lawfully be excluded or limited, including where applicable for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or mandatory consumer rights.

The final production version should contain jurisdiction-specific liability language reviewed by qualified counsel rather than a blanket exclusion that may be unenforceable.

Professional and organisational users may be responsible for losses or claims arising from their unlawful study content, unlicensed instruments, breach of participant rights, misuse of client information or other conduct that violates these Terms or applicable law.

Any final indemnity clause for commercial or institutional users should be tailored to the applicable jurisdiction and contract type before production launch.

PsyLattice may update these Terms as the Services, laws or business model change. The updated version will identify its effective date.

Where a change materially affects existing users’ rights or paid Services, notice will be provided where required by law or where reasonably appropriate. Continued use after an updated version becomes effective may constitute acceptance where legally valid; where fresh consent is required, PsyLattice will request it.

The governing law, courts and any alternative dispute-resolution process will be specified in the final production Terms once the PsyLattice operating legal entity and launch jurisdictions are finalised.

Nothing in the final Terms should remove mandatory rights that a consumer has under the law of the country in which those rights apply.

Users should be able to contact PsyLattice regarding account, billing, privacy, research, clinical-access or platform concerns. Final production Terms should include the operator’s legal name, postal address, support contact, privacy contact and any legally required grievance or representative details.

For now, the public contact route is available through the Contact page.

These Terms, together with any policies, checkout terms, professional agreements, data-processing terms or other documents expressly incorporated into them, form the agreement governing the relevant use of PsyLattice.

If a provision is found unenforceable, the remaining provisions should continue to apply to the extent permitted by law. Failure to enforce a provision on one occasion does not automatically waive the right to enforce it later.

Before PsyLattice accepts real commercial payments or is used as a production clinical or research service, this draft should be reviewed against the final technical implementation and by qualified legal counsel for the jurisdictions in which PsyLattice operates.

The final review should specifically confirm:

• the PsyLattice legal entity and business address;
• governing law, dispute and complaint procedures;
• consumer cancellation and withdrawal disclosures;
• subscription renewal and payment flows;
• privacy, data protection and international transfers;
• clinical and health-related regulatory positioning;
• research data roles and data-processing agreements;
• age and minor-consent workflows;
• professional verification and clinician eligibility;
• security, incident and breach-response obligations;
• questionnaire licensing and content rights; and
• liability, insurance and jurisdiction-specific clauses.